Shopping Cart 
Frequently Asked Questions & Important Notes
Please read the following information pertinent to shopping online at www.mothersenvogue.com.
If you have any other queries, please call us or email us for
further assistance.
- The Clothes
What size should I buy?
How do I know the clothes will look the same in person as they do on the computer screen?
Any special care required for the clothing?
- Placing an Order
How do I place my order?
Do you take international orders?
How do I know if my item is in-stock?
How do I know if my order has been placed?
What if I want to make changes to my order?
- Singapore Orders and Delivery
Payment methods for Singapore orders
Delivery options for Singapore addresses
Tracking the status of your order
Return and exchange policy
- International Orders and Shipping
Payment methods for international orders
Shipping options for international addresses
Duties and taxes
Unclaimed or refused packages
Tracking the status of your order
Exchange policy
- Exchange Policy
Exchange policy statement
Procedure for making exchanges
Shipping charges incurred for exchanges
- Online Payment Security
How is my credit card information processed?
- Contact Mothers En Vogue
When and how can I contact you?
Feedback
- The Clothes
What size should I buy?
- For Maternity Tops and Dresses
Mothers En Vogue’s maternity garments are designed to fit you from early pregnancy (from when you first start to show, probably around 16 weeks) through the full term of pregnancy and post-partum, until your body has fully recovered its pre-pregnancy form. Many of our designs are meant to be form fitting and by using versatile stretch fabrics, you will find that our garments grow with you, accommodating wherever you expand. Determine your top or dress size based on your current bust measurement. Measure around the fullest circumference of your bust and refer to the chart below to get the most accurate fit.
Mothers En Vogue size bust up to waist up to XS 34” 40” S 36” 42” M 38.5” 44.5” L 41” 47” XL 43.5” 49.5”
- For Maternity Bottoms
Measure you current hip size and then refer to the chart below for the corresponding MEV size.
Mothers En Vogue size hips up to XS 36” S 38” M 40.5” L 43” XL 46.5”
- For Nursing Tops and Dresses
Determine your top or dress size based on your current bust measurement. Measure around the fullest circumference of your bust and refer to the chart below to get the most accurate fit.
Mothers En Vogue size bust up to waist up to XS 34” 27” S 36” 29” M 38.5” 31.5” L 41” 34” XL 43.5” 36.5” - How to Measure Bra Size
First put on your favorite bra that you think makes your breasts the right shape and feels most comfortable. Next, using a flexible measuring tape, measure the circumference around your ribcage, just below your breasts. Now add 5 to this number to get your band size. If the resulting band size was an odd number, you will need to round up to the next even number since bra bands only come in even numbers.
The second measurement should be taken around the fullest part of your bosom with your favorite bra on. This measurement is your cup size. Next subtract your band size from your cup size to calculate the right cup size. Refer to the bra cup size chart below.
Bra Cup Size Chart
cup 1 larger than measurement 1 A 2 larger than measurement 1 B 3 larger than measurement 1 C 4 larger than measurement 1 D 5 larger than measurement 1 E 6 larger than measurement 1 F
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How do I know the clothes will look the same in person as they do on the computer screen?
We make every effort to ensure the accuracy of the product photos on our site. However, please note that colours can vary slightly from computer monitor to computer monitor.
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Any special care required for the clothing?
For best results, follow the care instructions on the sewn-in label of the garment. Washing a garment in hot water and drying it with hot air increases shrinkage. Washing a garment in cold water and laying it flat to dry minimizes shrinkage.
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- For Maternity Tops and Dresses
- Placing an Order
How do I place an order?
- Shop in Person
Our Singapore Flagship Store is at 176 Orchard Road, #01-32 The Centrepoint, Singapore 2388743. Tel: +65 - 6738 0037.
- Online Ordering
Shop online at www.mothersenvogue.com which is fully equipped with easy-to-use shopping cart facilities. Once you have chosen the size, colour and quantity, you can add items to your shopping bag by clicking on Add To Cart. At any time while you are shopping at www.mothersenvogue.com you can check how many items are in your shopping cart or remove items by clicking on View Shopping Cart. When you have selected all your purchases, click on the Checkout button and you will be guided through the checkout process. Upon submission of your online order, you will receive a confirmation email with an order reference number.
- By Email: orders@mothersenvogue.com
- By Phone: +65 - 6271 1800
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Do you take international orders?
Yes, we welcome orders from anywhere in the world. International orders may be placed online, by email, fax or phone. See "How do I place my order?" for details.
Please note that your order may be subject to import duties and taxes, which are levied once your package reaches your country. Mothers en Vogue ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.
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How do I know if my item is in-stock?
Generally, if an item is out of stock, it will say so on the product page. If an item sells out by the time we receive your order (in cases, for instance, where your order is not placed online through the www.mothersenvogue.com shopping cart), we will send you an email to let you know immediately.
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How do I know if my order has been placed?
When you send in your order, you will receive an email confirmation from us. The email will have an order reference number. You can check the status of your order online by logging in to your Account. All orders will be processed and despatched upon receipt of payment. See Payment Options for more details on how to pay for your orders.
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What if I want to make changes to my order?
Upon receipt of payment, Mothers En Vogue allows up to 48 hours to pack your order for despatch. If you would like to make a change to an existing order please do so within this time period. If you would like to make a change after your order is sent we will be happy to accommodate you, but you will be responsible for delivery charges incurred.
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- Shop in Person
- Singapore Orders and Delivery
Payment methods for Singapore orders
We accept payments from Singapore customers through the following methods:
- Credit Card (in Singapore Dollars)
Make payments online with your Visa or MasterCard. Upon checkout at www.mothersenvogue.com, simply select option to pay by credit card. You will be redirected to a secure-server page where you can enter your credit card information. You will then be prompted confirm or cancel the transaction. When a transaction is successful, www.mothersenvogue.com will then provide you with an electronic receipt.
- Paypal (in Singapore Dollars)
Make payment with your Credit/Debit cards at www.paypal.com into Mothers
En Vogue’s corporate paypal account.
Paypal email ID: info@mothersenvogue.com
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Delivery
options for Singapore addresses
- Credit Card (in Singapore Dollars)
- Postal mail
Postal delivery time is a maximum of 3 working days, from the day of mail-out.- Registered Mail
(Recommended)
OR - Unregistered Mail (Customer will undertake all risk & liability if items are sent by unregistered mail)
Order Total Unregistered Mail Registered Mail Less than S$100 S$4.00 S$5.50
- Registered Mail
(Recommended)
- Door-to-door courier delivery
Door-to-door courier delivery is available at a flat rate of S$9.00 island wide. For order payments received by 12noon, delivery will be made the next working day.
Delivery will be made during office hours between 9.00 am to 5.00 pm from Mondays to Fridays. No deliveries on Saturdays, Sundays and Public Holidays. Orders confirmed by 12noon on Friday will be despatched on Monday.
- Self collection (No charge applicable)
Your order may be picked up at our Head Office during business hours (Monday to Friday 10am - 5pm, closed on Public Holidays). - International Orders and Shipping
Payment methods for international orders
We accept payments from international customers through the following methods:
- Credit Card (In Singapore Dollars)
Make payments online with your VISA or MASTERCARD (we regret to inform that we do not accept American Express at this point). Upon checkout at www.mothersenvogue.com, simply select option to pay by credit card. You will be redirected to a secure-server page where you can enter your credit card information. You will then be prompted confirm or cancel the transaction. When a transaction is successful, www.mothersenvogue.com will then provide you with an electronic receipt for the amount charged.
- Paypal (in Singapore Dollars)
Make payment with your Credit/Debit cards at www.paypal.com into Mothers
En Vogue’s corporate paypal account.
Paypal email ID: info@mothersenvogue.com
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Shipping options for international addresses
- Credit Card (In Singapore Dollars)
- International deliveries are sent via Singapore Postal Mail which takes between 5 - 14 days, depending on your destination. Some destinations
may, however, take longer than 14 days, please check the
Zonal Classification chart.
- Please note that all items can be subject to customs inspection, which will require
additional time.
- Please ensure the address you have provided is correct. Parcels non-deliverable will be sent back to MEV. In such instances, you will be charged the "return way" mailing costs (as charged by the postal company and may cost more than the "to" charges), in addition to the original shipping charge that was paid to us to send the order.
- Exchange Policy
Exchange policy statement- We regret that returns and refunds cannot be accommodated.
- However, we will gladly accept any request for exchange that is made within 7 days of receiving your items. Please contact us at Tel: +65 6271 1800 or Email: orders@mothersenvogue.com to request for your exchange. An authorization note will then be issued to you to proceed with the exchange.
- For replacement items of lower value, the excess amount will be forfeited. For replacement items of higher value, customers will make good the difference.
- Discounted price items are final sales and are not eligible for exchange.
- Delivery / shipping fees are not refundable.
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Procedure for making exchanges
Exchanges must be made with prior request at MEV. Requests must be made within 7 days of receiving items. Simply email or call us, advising which item(s) will you be exchanging.
For international customers, please send your package via an insured, traceable method to ensure a safe and documented delivery. We cannot be responsible for any loss, misdirection or damage to items that are on the way back for a return/exchange. Send items to:
Mothers En Vogue Pte Ltd
318 Tanglin Road
#01-55 Phoenix Park office
Singapore 247979
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Shipping charges incurred for exchanges- Exchanges
For Singapore customers - if you are not exchanging in person at our office, and are sending the merchandise by mail / courier, you are responsible for the cost of returning it to us. Delivery of replacement item(s) is chargeable at our standard local mail rates.
International customers must pay shipping for exchanges. - Incorrect Orders
If we ever do send you incorrect merchandise, we will reimburse you for the cost of returning the package to us. We will then send out the correct order.
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- Online Payment Security
How is my credit card information processed?
When you use your credit card to make online purchases at www.mothersenvogue.com, your payment is processed through a third party payment gateway called eNets. (eNETS is Network for Electronic Transfers and their customers include Singapore government boards like CPF and IRAS. Visit www.nets.com.sg for more information.)
eNETS adheres to strict security procedures for the storage of information and the prevention of unauthorised access. In addition, eNETS provides a secure connection between www.mothersenvogue.com website and financial institutions that settle credit card transactions. Complete transaction security and integrity is ensured via Secure Socket Layer (SSL), VerifiedByVisa (VbyV) and MasterCard SecureCode, protecting both the customer and merchant against fraud and tampering.
To make sure you are accessing a secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
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- Contact Mothers En Vogue
When and how can I contact you?
Head Office Hours
Monday to Friday: 10.00 am – 5.00 pm, Singapore time (GMT +8hrs)
Saturday & Sunday: CLOSED
By Phone:+65 - 6271 1800
If you need to speak with someone, please call during business hours.
By Email: info@mothersenvogue.com
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Feedback
We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us atTel: +65 6738 0037
Fax: +65 6271 1800
Email: info@mothersenvogue.comAlternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to:
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35 Selegie Road
#09-25
Parklane
Singapore 188307
Email: ramesh@cnsg.com.sg
We offer postal mail and door-to-door delivery options for Singapore addresses. Self collection, at the Head Office, is also available for online customers who wish to pick up their purchases.
For purchases of S$100 and above, delivery to Singapore addresses will be free of charge. Mode of delivery will be via regular postal mail.
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Tracking the status of your order
Simply send us an email at orders@mothersenvogue.com, quoting your order reference number. We will respond as soon as possible.
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To check rates, first identify the zonal classification of your destination within the Zonal Classification chart and then refer to the International Standard Rates Chart. Please note that customer is responsible for any customs duties or taxes incurred.
International Standard Rates
Order Total |
Rates According to Zones (S$) |
||||
|
A |
B |
C |
D |
E |
up to S$100 |
9 |
12 |
19 |
22 |
38 |
S$100.01 - S$150 |
11 |
14 |
23 |
27 |
52 |
S$150.01 - S$200 |
13 |
17 |
27 |
33 |
63 |
S$200.01 and up |
19 |
23 |
35 |
44 |
77 |
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Duties and taxes
International customers are responsible for any applicable import duties and taxes, which are levied once your package reaches your country. Mothers en Vogue ships your package DDU, "duties and taxes unpaid", and does not collect the duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
If you refuse the items at the time of delivery, you will be charged the "return way" shipping costs (as charged by the shipping company and may cost more than the "to" charges), in addition to the original shipping charge that was paid to us to send the order.
We recommend that you please contact your local customs office for your country's regulations and policies regarding textile imports.
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Unclaimed or refused packages
All unclaimed or refused shipments returned to us by the shipping company are subject to "return way" shipping costs (as charged by the shipping company and may cost more than the "to" charges) plus the original shipping charge that was paid by us to send the order. There are no restocking charges for unclaimed parcels.
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Tracking the status of your order
Simply send us an email at orders@mothersenvogue.com, quoting your order reference number. We will respond as soon as possible.
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